Our Franchise Partners of this location, Sandy and Judy, have clearly set the tone in their businesses. They are serious business women; they are collaborative and committed Franchise Partners, and they are connected to their community and employees - that is why they are successful. I am fortunate to be associated with leaders who care about their employees, our brand and the business in the way that they do. It's amazing how much better everything looks, tastes and performs when people are happy! If you fly through Charlotte, be sure to go to Concourse A for a fresh Cinnabon or lighter Cinnabon Stix and delicious coffee... and tell Mamie I said hello if you see her.
It's great to see a President who follows the strategy to "Be a Changer" and is well connected in America's Cinnabon operations as seen with this article.
ReplyDelete"It's amazing how much better everything looks, tastes and performs when people are happy!"
ReplyDeleteOnly when the service oriented providers in general realize how true this statement is, will they see their profits soar! It just takes a little thinking about the customer through the happiness of the employee. Well said Kat!